Need for Skilled Professionals
Chandigarh being one of the strong emerging locations
is attracting big IT/ITES companies to set up their units
here. Availability of human resources is a critical decision-making
factor for all potential investors. Since manpower requirements
of the big IT/ITES companies are huge and continuous,
there is a need for ensuring sustained availability of
a large and growing pool of trained and skilled workers.
Training for ITES Industry
Most work profiles in the ITES industry involve interaction
with clients/professionals all over the world. The ITES
professionals should be adept at understanding and responding
to them. The professionals should have excellent communication
and customer interaction skills and the domain knowledge
pertaining to the service they are providing. They are
also expected to know the technology of their domain.
The basic requirements and abilities thus desired are:
- Basic Computer knowledge (For general processes)
- Excellent Communication Skills (Neutral Accent, clear
speech, good grammar & language etc.)
- Customer Interaction Skills (Customer handling skills,
telephone etiquettes, empathy and listening skills etc.)
- Understand the target groups and their cultures
- Attitudes like commitment to understanding customers
and solving their problems and motivation to work hard.
The process training is given in-house by the ITES companies
but the base skills like communication; interactive skills
and attitudes etc are expected prior to hiring and form
the criteria of screening for ITES jobs.