Project e-Sampark was initiated to bring together the services of all the departments under one single umbrella and give citizens of Chandigarh a “multi-service” - “single-window” experience apart from eradicating the undue harassment met by the citizens due to lack of transparency.

Vision and Objectives

The vision for this project is to create a knowledge-based society through extensive use of I.T. as a medium for effective interaction between the Administration and the public so that exchange of information and access to government departments is speedy and easy, leading to a better quality of life. The objectives of this project are :

• Provide hassle free one-stop solution to the citizen

• Minimize multiple interaction points for the citizen and hence reducing the wastage of their valuable time

• Provide better turn around time in receipt, processing and issue of services

• Transparency in delivery of services

Project Sampark is a Department of IT (DIT) initiative for the development, integration and maintenance of web-portal for various departments of the Administration for providing 'One-stop-shop' for 22 G2C and 5 B2C services through 12 e-Sampark Centre. It not only provides the Online Transaction Processing through its centres and web-enabled portal but also is a major source of information dissemination.

Before this initiative the common man had to make multiple visits for a single transaction apart from standing in long queues and wait for a few days to few weeks for the end result. At times he had to face harassment due to lack of transparency.

After this initiative the Administration was successful in providing a one stop solution at the e-Sampark Centres as various services, which were available earlier at independent islands and sometimes resulted in duplication of work, are being delivered at these centres. The processing time has been minimized as the efficiency of the service delivery system has been optimized by making it I.T. enabled thereby regarding eradicating the long queues and waiting hours for the public.

  List of services

 Sampark Locations

Benefits Accrued

• One stop solution to citizen for multiple tasks, resulting in eradication of frustration to the common man as he had to deal with many functionaries.

• Reduction of wastage of time of a citizen as multiple tasks are being performed at these Centres.

• Citizen Centric Centres having state of the art facilities, apart from central location

• 8 am to 8 pm service on all days except Sundays

• Better turn around in receipt, processing and issue of services

• Transparency in delivery of services

• Easy maintenance of MIS leading to quick reconciliation of Treasury collections.

The project is so designed that any citizen centric service of any criticality can be provided through it. The criteria for making new services available through the eSampark centres is based on the requirement generated by citizens which is available through the feedback received and the citizen satisfaction surveys conducted. Departmental initiative is also taken into account and then an interface for the department is provided to initiate the services. It is given due publicity by way of audio coverage, pamphlets and notices. Department is also given an access to the central database for monitoring the progress and generate various MIS reports. From 11 services of 7 departments the project has graduated to provide 22 services through 3 delivery channels apart from increasing the number of centres from 3 (12 counters) to 12 (48 Counters). It can also be replicated because of the robust nature of technology involved and wide array of services that it can provide.

Current Status

• 22 G2C and 5 B2C Services are being provided at 12 e-Sampark Centres spread across the City and 13 Gram Sampark Centres in the villages of UT, Chandigarh.

• Since launch in Sept. 2004, INR 3933 Crore of Government revenue has been collected in 1.15 crore transactions.

• Number of transactions have touched 2 Lac transactions per month

• INR 1102 Crore of revenue collected in eleven months (April '10 to February '11) of 2010-11 compared to INR 912 Crore for the same period in 2009-10.

• Select private services are also being launched to make the project self sustainable. Phone bills of BSNL, Quadrant, Airtel and Idea are being collected and more similar services are under process of initiation.

• Jan Sampark Services from these Centres are also being provided for information and facilitation services to the citizens including registration of grievances and applications under Right to Information.

Back