Sampark Project

Project Sampark was initiated to bring together the services of all the departments under one single umbrella and give citizens of Chandigarh a “multi-service” - “single-window” experience apart from eradicating the undue harassment met by the citizens due to lack of transparency.

Vision and Objectives

The vision for this project is to create a knowledge-based society through extensive use of I.T. as a medium for effective interaction between the Administration and the public so that exchange of information and access to government departments is speedy and easy, leading to a better quality of life. The objectives of this project are :

  • Provide hassle free one-stop solution to the citizen

  • Minimize multiple interaction points for the citizen and hence reducing the wastage of their valuable time

  • Provide better turn around time in receipt, processing and issue of services

  • Transparency in delivery of services

Project Sampark is a Department of IT (DIT) initiative for the development, integration and maintenance of web-portal for various departments of the Administration for providing 'One-stop-shop' for G2C and B2C services through Sampark Centre. It not only provides the Online Transaction Processing through its centres and web-enabled portal but also is a major source of information dissemination.

Before this initiative the common man had to make multiple visits for a single transaction apart from standing in long queues and wait for a few days to few weeks for the end result. At times he had to face harassment due to lack of transparency.

After this initiative the Administration was successful in providing a one stop solution at the e-Sampark Centres as various services, which were available earlier at independent islands and sometimes resulted in duplication of work, are being delivered at these centres. The processing time has been minimized as the efficiency of the service delivery system has been optimized by making it I.T. enabled thereby regarding eradicating the long queues and waiting hours for the public.

  List of services

Sr. No. Department        Services
1. Excise & Taxation
  • Payment of taxes
  • VAT/CST Collection
2. Chandigarh Transport Undertaking
  • Issuance of Bus Passes
3. Social Welfare Department
  • Issuance of Senior Citizen Card
  • Issuance of Disability Identity Card
  • Disbursement of pension for old age persons, widows and disabled persons.
4. Engineering Department
  • Payment of Electricity Bill
  • Booking of Tubewell for irrigation in Rural Area
5. Births & Deaths Registration Department
  • Issue of Birth & Death Certificates
6. Municipal Corporation
  • Booking of Community Centers and grounds
  • Filing of Property Tax
  • Payment of Water & Sewerage Bills
7. Health
  • Doctor's Appointment for patients to GMSH & GMCH
8. Chandigarh Police
  • Tenant Registration
  • Domestic Servants Registration
  • General, Sticker and Postal Challan
9. Treasury
  • Sale of Stamp Papers
  • Sale of Stamps and Special Adhesive Stamps
10. Chandigarh Housing Board
  • Chandigarh Housing Board - Sale & Receipt of Forms
  • All deposits for dwelling Units of CHB
11. GOI Services
  • Passport Application Submission
12. Deputy Commissioner's Office
  • SC Bonafide Certificate
  • BC/OBC Bonafide Certificate
  • SC (Outside State) Certificate
  • BC/OBC (Outside State) Certificate
  • Issuance of Dependent Certificate
  • Issuance of Character Certificate
  • Issuance of Income Certificate
  • Issuance of Residence Certificate
  • Counter signing of documents (issued by Chandigarh Admn)
  • Counter signing of documents (issued by other states)
  • Renewal of Arms License
  • Transfer of Arms License of other State
  • Society Registration
  • Firm Registration
  • Late Birth Entry Order
  • Late Death Entry Order
  • Issuance of Solvency Certificate
  • Permission For Using Loudspeaker
  • Status and Copy of Final Order of Judgements
  • Publication of Daily Cause List of SDM and AEO Courts
  • Issuance of Legal Heir Certificate
13. Department of Higher Education
  • Deposit of College Fee
14. Election Department
  • Forwarding of application for addition of name in Electoral Roll
  • Forwarding of application for Modification of particulars in Electoral Roll
  • Forwarding of application for issue of Duplicate Voter Card
15. Directorate of Health Services
  • Doctor's Appointment for GMSH-16 & GMCH-32
16. IRCTC
  • Railway Ticket Booking and Cancellation (at selected centres only)
17. All Departments
  • Filing of RTI applications & Greivance
18. UIDAI
  • Aadhaar Enrolment
19. Estate Office
  • Property Rent of Colonies
  B2C Services
  • Telephone Bill Payment -
    • BSNL - WLL, Landline
    • Airtel - Mobile
    • Airtel - Landline
    • Quadrant- WLL

 Sampark Locations


Sr. No. e-Sampark Centre Type
1. Sector 10 e-Sampark
2. Sector 15 e-Sampark
3. Sector 17 e-Sampark
4. Sector 18 e-Sampark
5. Sector 21 e-Sampark
6. Sector 23 e-Sampark
7. Sector 40 e-Sampark
8. Sector 43 e-Sampark
9. Sector 47 e-Sampark
10. Mani Majra e-Sampark
11. Industrial Area, Phase - I e-Sampark
12. Sector 12 e-Sampark
13. Punjab & Haryana High Court e-Sampark
14. Sector 7 e-Sampark
15. Bapu Dham e-Sampark
16. Sector 32 e-Sampark
17. Behlana Gram Sampark
18. Dadu Majra Gram Sampark
19. Daria Gram Sampark
20. Dhanas Gram Sampark
21. Hallo Majra Gram Sampark
22. Kaimbwala Gram Sampark
23. Khuda Alisher Gram Sampark
24. Khuda Jassu Gram Sampark
25. Makhan Majra Gram Sampark
26. Mauli Jagran Gram Sampark
27. Palsora Gram Sampark
28. Raipur Kalan Gram Sampark
29. Raipur Khurd Gram Sampark
30. Sarangpur Gram Sampark
31. Dadu Majra Colony e-Sampark Kiosk
32. Dhanas e-Sampark Kiosk
33. Sector 17 (DC Office) e-Sampark Kiosk
34. Sector 20 e-Sampark Kiosk
35. Sector 22 e-Sampark Kiosk
36. Sector 27 e-Sampark Kiosk
37. Sector 35 e-Sampark Kiosk
38. Sector 37 e-Sampark Kiosk
39. Sector 38 e-Sampark Kiosk
40. Sector 43 (District Court) e-Sampark Kiosk
41. Sector 48 e-Sampark Kiosk

Benefits Accrued

  • One stop solution to citizen for multiple tasks, resulting in eradication of frustration to the common man as he had to deal with many functionaries.

  • Reduction of wastage of time of a citizen as multiple tasks are being performed at these Centres.

  • Citizen Centric Centres having state of the art facilities, apart from central location

  • 8 am to 8 pm service on all days except Sundays

  • Better turn around in receipt, processing and issue of services

  • Transparency in delivery of services

  • Easy maintenance of MIS leading to quick reconciliation of Treasury collections.

The project is so designed that any citizen centric service of any criticality can be provided through it. The criteria for making new services available through the eSampark centres is based on the requirement generated by citizens which is available through the feedback received and the citizen satisfaction surveys conducted. Departmental initiative is also taken into account and then an interface for the department is provided to initiate the services. It is given due publicity by way of audio coverage, pamphlets and notices. Department is also given an access to the central database for monitoring the progress and generate various MIS reports. From 11 services of 7 departments the project has graduated to provide 22 services through 3 delivery channels apart from increasing the number of centres from 3 (12 counters) to 12 (48 Counters). It can also be replicated because of the robust nature of technology involved and wide array of services that it can provide.

Current Status

  • More than 50 citizen services are being provided through 40 -Sampark Centres spread across the UT, Chandigarh.

  • Number of transactions have touched 2 Lac transactions per month

  • Select private services have also been launched to make the project self sustainable.

  • More information available at http://sampark.chd.nic.in
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